Refund policy
Return & Refund Policy
At Snack Powered, we want you and your little humans to love your order! If something isn't right, we're here to help.
Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, items must be:
-
Unworn and unwashed
-
Free from stains, odors, pet hair, or other signs of use
-
In their original condition
Because our products are made to order specifically for you, we do not accept returns for buyer's remorse, change of mind, or incorrect sizing unless otherwise approved by Snack Powered.
We recommend reviewing our size information before ordering. If you're between sizes, we recommend sizing up.
Damaged, Defective, or Incorrect Items
We want to make sure you receive exactly what you ordered.
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Please include your order number and clear photos of the item and the issue. If approved, we will provide a replacement or refund at no additional cost to you.
Wrong Size or Fit
Because our products are made to order, we do not accept returns or exchanges solely because an item does not fit.
Please carefully review the sizing information on the product page before placing your order. If you're unsure about sizing, please contact us before ordering and we'll be happy to help.
Refunds
If your return or refund request is approved, your refund will be issued to the original payment method.
Please allow your payment provider a few business days to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the item was damaged, defective, or incorrectly fulfilled.
Return Shipping
For approved returns due to reasons other than a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.
For damaged, defective, or incorrect items, Snack Powered will cover the necessary replacement or return costs.
How to Request a Return or Refund
Please contact us through our website's contact page with:
-
Your order number
-
The reason for your request
-
Photos of the item, if applicable
We'll review your request and let you know the next steps.
Our Goal
We're a small family-owned business, and we truly appreciate every order. We want to make things right whenever we can while keeping our return policy fair for our customers and our small business.
Thank you for supporting Snack Powered!
Snack Powered
Playful clothing for snack-fueled little humans. 🍪⚡